State-owned · Pensions
ANDAL TASPEN
Client: PT TASPEN (Persero)
The official self-service app for active and retired TASPEN members: claim submission, face verification, monthly pension payments and digital certificates, without a visit to a branch office.
Context
TASPEN serves civil-service pension members. Through ANDAL, active and retired members handle claims, non-claim requests, identity verification and monthly pension receipt from their phones.
Challenge
We came in as the maintenance provider for a live system that suffered frequent outages, with sharp traffic peaks in the first days of every month when pensions are paid.
What we built
Claim and non-claim submission as digital self-service
Face verification to secure disbursement
Automatic monthly pension payment and digital E-SPTB certificates
Application load monitoring with auto-scaling for the start-of-month period
Cloud infrastructure operated by NCI on Google Cloud (GKE, AlloyDB, Apigee)
Outcome
- Millions of monthly active users served through the app.
- Service stable after a period of frequent outages.
- Start-of-month peaks absorbed by auto-scaling instead of manual intervention.
Tell us what you need to build.
A 30-minute call is enough to scope a first proposal. We reply within 1 business day.